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Home / Service & Maintenance / Three levels / Pro Active

Service level Pro Active

Fewer surprises, more predictable maintenance. With Pro Active, we ensure your equipment is regularly inspected, calibrated and kept in top condition. You also benefit from faster service in case of breakdowns.

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Pro Active

Plus
  • No contract required
  • Standard hourly rate
  • Call-out charges
  • Maintenance proactively scheduled
  • 24/7 emergency service available
  • Equipment status reports
  • Loan equipment available
What does Pro Active include?

Preventive maintenance on a fixed schedule

With the Pro Active service level, we carry out inspections and checks on your equipment at fixed intervals. This prevents unexpected breakdowns and increases the reliability of your processes. You benefit from scheduled preventive maintenance, service reports and a preferential hourly rate for interventions.

In case of breakdowns, you receive priority over clients on the On Demand level. Additionally, our 24/7 emergency service is available and you can make use of loan equipment to ensure continuity.

Pro Active is ideal for organisations that use their equipment regularly and want to prevent breakdowns. Looking for even more certainty? Explore our Service Level Agreement with guaranteed response times.

Other service levels

On Demand (Basic)

Flexible service on a call-out basis, with no contractual obligations.

Service Level Agreement (Premium)

Fully managed with guaranteed response times and annual review.
Frequently Asked Questions

Questions about Pro Active

How often is preventive maintenance carried out?

This depends on the type of equipment and frequency of use. Typically, we schedule 1 to 2 maintenance visits per year. For critical equipment such as flow cabinets, a six-monthly inspection may be required.

What is the advantage compared to On Demand?

With Pro Active, you prevent breakdowns through scheduled preventive maintenance. You also receive priority for service requests, access to the 24/7 emergency service and loan equipment, and reports on the status of your equipment.

Can I have multiple units serviced at once?

Yes, we are happy to create a tailored schedule for your entire inventory. This allows us to combine maintenance visits efficiently and saves you on call-out charges.

Will I receive a report?

Yes, you receive a clear service report for each maintenance visit, detailing the work carried out, findings and recommendations.

Pro Active maintenance for your laboratory

The Pro Active service level from Poly Temp Scientific provides scheduled preventive maintenance on a fixed planning for your laboratory equipment. You prevent breakdowns, extend the lifespan of your equipment and receive priority for service requests. Our certified engineers service all major brands including Thermo Scientific, Liebherr and Nordic Labtech. Compare all options on our three levels of partnership page or get in touch for a no-obligation quote.

Request Pro Active service?

Prevent breakdowns and extend the lifespan of your equipment with scheduled preventive maintenance.

Request a quote +31 515 575 105
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