40+ jaar expertise in laboratoriumapparatuur
Service & onderhoud door gecertificeerde specialisten
From flexible support to fully managed service. Choose the service level that suits your organisation, budget and technical requirements.
Every laboratory has different needs. That is why we offer three service levels tailored to the requirements of your organisation. This ensures predictable costs, clear agreements and an efficient approach.
Flexible service whenever you need it. Ideal for organisations that call on external expertise on an ad-hoc basis.
Preventive maintenance on a fixed schedule. Avoid breakdowns and extend the lifespan of your equipment.
Fully managed with guaranteed response times. The highest level of partnership for maximum reliability.
| Feature | On Demand | Pro Active | SLA |
|---|---|---|---|
| Repair and diagnostics | |||
| No contract required | — | ||
| Scheduled preventive maintenance | — | ||
| 24/7 emergency service | — | ||
| Equipment status reports | — | ||
| Loan equipment available | — | ||
| Rental of cooling/freezing equipment | If available | ||
| Multi-year agreement | — | — | |
| Fixed hourly rate for multiple years | — | — | |
| Fixed call-out charges | — | — | |
| Guaranteed response time | — | — | |
| Agreed report turnaround time | — | — | |
| Adaptable to your quality system | — | — | |
| Backup equipment available | — | — | |
| Annual review with service manager | — | — |
At Poly Temp Scientific, you can choose from three partnership levels for the maintenance of your laboratory equipment. With the On Demand level, you have access to flexible service on a call-out basis. The Pro Active level provides scheduled preventive maintenance with a fixed planning and priority for breakdowns. And with our Service Level Agreement, you are fully managed with guaranteed response times, a fixed hourly rate and a dedicated contact person.
Our service levels are suitable for laboratories in the pharmaceutical industry, medical diagnostics, life science logistics and more. From our in-house facilities in Bolsward, we serve clients throughout the Netherlands with specialist services for all major brands. Get in touch for a no-obligation consultation or call +31 515 575 105.
Our specialists are happy to help you decide. Schedule a consultation and discover which level best fits your situation.
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